Privacy Policy

Warpwire reserves the right to change this privacy policy at any time. Users will be notified of any policy changes in advance, and will have the opportunity to stop using Warpwire if they do not agree with the changed policy.

Definitions

The following are defined terms in this policy:

  • "Website" refers to Warpwire.com's public facing Website and not the Application used by Clients. This is where Users will find all support documentation.
  • "Application" refers to Client instances of the Warpwire secure video platform.
  • "Warpwire" and "Warpwire Video Platform" refer to the Warpwire Secure Cloud Delivery Platform
  • "Client" refers to an institution with an instance of the Warpwire video platform
  • "User" refers to an individual who is part of a Client institution with an instance of the Warpwire video platform.

Information We Collect

From Website Use:

Warpwire may collect your personal information when you visit our website, social media accounts, or communicate with us via email, contact forms, or social media posts.

The types of information we collect include, but are not limited to:

  • Any data you willingly provide to us via conversations with our team members or as part of demo requests, including but not limited to, first and last name, and email address.
  • Google Analytics information on Website (not Application) traffic, including but not limited to, browser, operating system, service provider, language, location, age, gender, behavior on our website, and device information.

From Application Use:

Warpwire may collect your personal information when you visit, login, or use our Application, whether it is through a Client instance and authentication system, or through a test environment or pilot instance. Additionally, Warpwire collects information during API interactions with our Application. Warpwire also collects personal information with Clients or individual Users contact our support team to request assistance.

The types of information we collect include, but are not limited to:

  • We collect authorized User information including first and last name, username, institution ID, and email address when you login to the Application.
  • User uploaded content and associated metadata may contain personal information.
  • Enrollment and role information for courses a user is taking.
  • Warpwire maintains the contact and billing information of the Client institution for business transaction purposes.
  • IP Addresses of individual Users, which are only collected in the Application to prevent against malicious usage.
  • We collect User behavior information in audit logs to provide Clients with analytical data related to use, performance, and security of the Application.

Use and Disclosure of Information

We may use your personal information from the Website or Application in the following ways:

  • To keep you apprised of relevant news, via periodic email newsletters and social media posts.
  • To respond to your inquiries, provide product support or otherwise communicate with you to fulfill a request.
  • To provide usage data, billing notices, or other information to Clients.
  • To personalize your experience with Warpwire, identifying you as a particular User in our system.
  • For other business purposes, including data analysis, usage statistics, and improving Warpwire services.

We will NEVER sell any of your personal information to any third party.

We only share your Personal Information in the following ways:

  • From time to time Warpwire works with trusted strategic partners to perform needed services. Warpwire will never transmit personal user data to a third party service provider unless explicitly allowed by the Client institution. While these companies may be granted temporary access to your personal information, all contractually agree to follow Warpwire's privacy policies. Note that Warpwire is not liable for any damages that may result from the misuse of your personal information by these companies.
  • In legal situations where we we need to investigate, prevent, or take action regarding data breaches, suspected fraud, illegal activities, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
  • When required by law to comply with criminal investigations, court orders, or subpoenas from law enforcement, national security, or other governmental agencies.

Cookies

We use cookies to provide you with a more personal and interactive experience on our Website and/or Application. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) when you interact with Warpwire through our Website, any emails we send you, any of our social media accounts, or through interaction with our Application.

We DO NOT allow third parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site and/or Application.

Data Security

Warpwire follows the principle of least privilege and employ whitelisting rather than blacklisting. In practice, this means that access to hosts, files, and networking is explicitly given only as needed, rather than restricted where deemed harmful. Additionally, User data is segmented by Client and maintained in siloed client databases to prevent data leakage between Clients. For individual User data within each database, we employ permission checks on all data requests to ensure that Users only have access to User data or media assets that they have been given explicit permission to view/edit.

General Data Protection Regulation (GDPR) Information

Warpwire sets up controlled instances of our Application for our Clients and trusted service partners. All information uploaded and stored on each instance of our Application is maintained by our Clients. Thus, Warpwire is the Data Processor carrying out data processing activities on behalf of each Client. Each Client operates as a Data Controller, and are thus responsible for protecting your rights under the GDPR regulation.

Children's Privacy

We do not knowingly collect any information from minors under the age of 18. If you are under 18 years of age, you should use this site with a parent or guardian and should not submit any personal information to us without expressed permission from a parent or guardian. This site is not intended for children under 13. For children under the age of 13, do not submit any personal information to us under any circumstances. We will make reasonable efforts to delete such person's personal information from all of our systems.

Contact

If you have any questions, concerns, or requests regarding any part or all of this Privacy Policy agreement, please contact our Data Protection Officer at data-protection@warpwire.net.