Managing Caption Requests
Note: This process is available only to Institutional Administrators!
To navigate to the Warpwire Admin Tool, open the Account Menu > Admin Tool pane, and click "Closed Captions."
Any caption requests will appear on this page, with information including the Asset Title, Language, Requestor, Caption Profile, Video Length, and Status.
You can use the column header to sort by caption status, making it easy to find pending requests.
To the right of those fields, you'll see a "View Request" text link. Click it.
This window will show all of the request information, including any comments from the requestor, and allow you to make edits before approving or denying the request.
You can edit the Source Language, Destination Language, and Profile.
If you click "Accept" the asset will be automatically sent to the caption provider for processing. You can check the status of the job in the "Status" column of the caption request view. Please note, that caption processing by these providers may cost money. If you are unsure of your institutions policies, get in touch with someone before approving requests.
If you wish to reject a caption request, click the "Reject Caption Request" text link at the bottom of the pane.
You'll have the opportunity to provide a reason for the rejection, so that the requestor understands the decision.
If you've denied a caption request, you'll see "Denied" in the Status column for the rejected request.