Skip Navigation

Managing Caption Requests

Note: This process is available only to Institutional Administrators!

To navigate to the Warpwire Admin Tool, open the Account Menu > Admin Tool pane, and click "Closed Captions."

Dropdown menu showing link to Admin Tool within the Warpwire video platform

Any caption requests will appear on this page, with information including the Asset Title, Language, Requestor, Caption Profile, Video Length, and Status.

Page within the Warpwire video platform showing all closed caption requests

You can use the column header to sort by caption status, making it easy to find pending requests.

Page within Warpwire showing all closed caption requests, sorted by Profile

To the right of those fields, you'll see a "View Request" text link. Click it.

This window will show all of the request information, including any comments from the requestor, and allow you to make edits before approving or denying the request.

Pane showing caption request details

You can edit the Source Language, Destination Language, and Profile.

If you click "Accept" the asset will be automatically sent to the caption provider for processing. You can check the status of the job in the "Status" column of the caption request view. Please note, that caption processing by these providers may cost money. If you are unsure of your institutions policies, get in touch with someone before approving requests.

Pane showing caption request in 'Approved' state

If you wish to reject a caption request, click the "Reject Caption Request" text link at the bottom of the pane.

Close up of 'Reject Caption Request' button

You'll have the opportunity to provide a reason for the rejection, so that the requestor understands the decision.

Pane with user input to provide reason for request rejection

If you've denied a caption request, you'll see "Denied" in the Status column for the rejected request.

List of caption requests with several in 'Denied' state

See also: Introduction to Closed Captions and Attach Closed Captions.

View Support page